Returns & Refunds Policy
Is your product damaged upon arrival or not as expected? No worries — we’re happy to help.
📩 Contact us within 7 days of receiving your order via email:
📧 info@synksystem.co
Please include your order number and attach clear photos of the product and the packaging.
In case of damage or incorrect delivery:
If your item arrives damaged or you received the wrong product, you will be offered:
- A free replacement, or
- A full refund of the purchase price
In most cases, the product does not need to be returned.
Returns Without Damage (Change of Mind)
If you wish to return a product that is not damaged or incorrectly delivered (for example, if you changed your mind), please contact us by email first. In this case:
- Returns are only possible after approval
- Return shipping costs are the customer’s responsibility
- The product must be unused, in original condition, and in original packaging
Important Information
As we work with external suppliers, returns cannot always be accepted.
All return requests are reviewed on a case-by-case basis.
We aim to resolve every situation quickly, fairly, and customer-friendly.
Right of Withdrawal (EU Consumers)
If you wish to exercise your statutory right of withdrawal within 14 days of receiving your order, you may use the standard withdrawal form.
👉 [Click here to download the standard withdrawal form (PDF)]
Please send the completed form to:
📧 info@synksystem.co
Alternatively, you may email us with the same information as required in the form.