Privacy Policy

Last Updated: January 25, 2026

At SYNK (operated by Van Eck Ventures Ltd.), we value your privacy. This Privacy Policy explains which personal data we collect, why we collect it, how we use it, and how we protect it. We comply with the EU General Data Protection Regulation (GDPR).

1. Who We Are

Company Name: Van Eck Ventures Ltd. (trading as SYNK)
Registered Office: 7312 VK, Apeldoorn, Netherlands
KVK / Registration Number: 97834076
VAT Number: NL005291221B70
Email: support@synksystem.co
Website: www.synksystem.co

2. Personal Data We Collect

When you place an order, register for our services, or contact us, we may collect the following personal data:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number (optional)

  • Payment information (processed securely via payment provider)

  • IP address and device information

  • Order history and interactions with our website and services

3. Why We Collect Your Data

We use your personal data to:

  • Process and fulfill your orders, including shipping and invoicing

  • Provide customer support and respond to inquiries

  • Send transactional communications about your orders

  • Comply with legal obligations, such as tax and accounting regulations

  • Improve our website, services, and user experience (including analytics)

Legal Basis for Processing:
We process personal data based on one or more of the following legal grounds under GDPR:

  • Consent: When you opt-in to marketing communications or other optional services

  • Contractual necessity: To fulfill your orders and provide our services

  • Legal obligation: To comply with applicable tax, accounting, or e-commerce laws

  • Legitimate interest: To improve website functionality, customer experience, and operational efficiency

4. Sharing Your Data

We do not sell your personal data. We may share your data with:

  • Payment providers: Shopify Payments, Mollie, iDEAL, Bancontact, etc.

  • Shipping and fulfillment partners: For delivery of physical products

  • Hosting providers: Shopify servers and cloud services

  • Analytics services: Google Analytics or similar tools for website performance

All third parties may only process your data for the services they provide to SYNK and under strict confidentiality and GDPR compliance.

5. How We Protect Your Data

We take appropriate technical and organizational measures to safeguard your personal data against loss, misuse, or unauthorized access, including:

  • Secure SSL encryption for all data transmissions

  • Storage on secure Shopify servers

  • Restricted access to personal data within our team

6. Data Retention

We retain your personal data:

  • As long as necessary to process and fulfill your orders

  • Up to a maximum of 7 years for accounting and tax purposes

7. Cookies and Tracking

We use cookies to enhance your experience on our website:

  • Functional cookies: To remember your shopping cart and preferences

  • Analytical cookies: To analyze website usage via Google Analytics and improve services

You may adjust or block cookies in your browser settings, but some features may not function properly without them.

8. Your Rights

As a customer or visitor, you have the following rights under GDPR:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of data (where legally permitted)

  • Object to the processing of your data for marketing purposes

  • File a complaint with your local data protection authority

To exercise these rights, contact us at: support@synksystem.co

9. Digital Products and App Data

For customers using the SYNK app or digital templates:

  • Your notes, sketches, and exported content are stored securely in your account

  • Data synchronization is encrypted and processed to deliver the SYNK system experience

  • We do not access your content beyond supporting your account or resolving technical issues

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
The latest version will always be available on our website.
Continued use of SYNK services constitutes acceptance of the updated Privacy Policy.

11. Contact

Questions about your data or this Privacy Policy?
Contact us at: support@synksystem.co